Senior Technical Onboarding Engineer (x/f/m)
Core
Senior Technical Onboarding Engineer ensuring smooth Day 1 integration for clinics and hospitals into Doctolib's all-in-one software, acting as the central escalation point for complex technical cases and driving cross-functional collaboration.
Role type
Senior Technical Onboarding Engineer (Health-Tech)
Builds
Scalable integration of Doctolib's all-in-one software into existing practice management systems
Domain
Health-Tech / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex data migration, API integrations, SQL, IT infrastructure knowledge, Mentoring, Ambiguity management, Stakeholder management, Process improvement
Preferred skills
JavaScript, Python, EHR/Patient management systems, Training program development, SaaS & AI tools
Technologies
SQL, JavaScript, Python, APIs
Responsibilities
Escalate and resolve the most technically complex data migration and onboarding cases; Coach and mentor colleagues to raise team technical standards; Identify and drive systemic improvements in onboarding processes; Serve as the central technical contact for strategic questions for Sales, Deployment, and Product teams; Define best practices, playbooks, and training materials; Lead cross-functional initiatives connecting multiple teams; Use operational data and customer feedback to validate improvements; Design scalable system integrations for future cases
Seniority
Senior, hands-on IC with mentorship responsibilities
