Manager, Fraud Operations
Core
Strategic leadership of multiple Fraud Operations teams and pods, focusing on disputes, compliance, and operational excellence to reduce risk and improve efficiency.
Role type
Senior Manager, Fraud Operations
Builds
Scalable fraud detection and dispute resolution operations for a FinTech lending platform
Domain
FinTech / Fraud Risk Management / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fraud risk prevention and detection, People management (leading managers and ICs), Strategic planning, Operational transformation, Cross-functional alignment, Risk management, Lean Six Sigma, Data-driven methodologies
Preferred skills
AI project-driven initiatives, Scripting and querying languages (Python, SQL)
Responsibilities
Lead, coach, and develop people leaders and Individual Contributors across specialized teams; Define and execute operational strategy to improve efficiency and quality; Drive cross-functional alignment and resolve complex stakeholder issues; Manage queue health and service levels through data-driven planning
Seniority
Senior Manager, hands-on leadership with strategic scope