Product Manager — Customer Service Automation (Business Banking)
Core
Own the roadmap and backlog for PEGA-based automation in Business Banking to reduce handling time and improve customer experience.
Role type
Product Manager (Customer Service Automation)
Builds
PEGA-based automation workflows for Business Banking customer service
Domain
Banking / Business Banking / Customer Service Automation
Deliverable
production ML models | product features
Required skills
Product roadmap ownership, backlog prioritization, business process analysis, workflow optimization, digital process automation, data-driven prioritization, KPI definition, stakeholder management, workshop facilitation, Agile/Scrum/Kanban practices, Jira/Confluence/Miro proficiency
Preferred skills
Banking or regulated environment experience, PEGA platform experience, German language proficiency
Technologies
PEGA, Jira, Confluence, Miro
Responsibilities
Own and evolve the Product Roadmap and Backlog for automation initiatives; Lead discovery and process-mapping for Business Banking workflows; Define user stories and acceptance criteria; Drive delivery of automation increments from idea to production; Apply data-informed prioritization and track product KPIs; Facilitate cross-functional workshops; Establish continuous discovery and feedback loops; Promote responsible use of AI tools in product practices
Seniority
Mid-Senior (3–7+ years experience)
