Client Value Partner
Core
Accountable lead for customer success and data-driven business transformation for strategic enterprise clients, acting as a trusted advisor to C-level executives to define long-term AI and process transformation visions.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
End-to-end customer value journeys, strategic roadmaps, and adoption of Celonis Process Mining and AI-driven process intelligence solutions.
Domain
Enterprise Process Mining, Business Transformation, AI-driven Operations
Deliverable
client delivery
Required skills
Executive relationship management, large-scale transformation program leadership, change management, strategic consulting, project management, team mentorship, data-driven persuasion, cross-functional resource orchestration
Preferred skills
AI-based transformation experience, industry-specific domain expertise, thought leadership development
Technologies
Celonis Context Model, Process Mining Platform, AI-driven process intelligence tools
Responsibilities
Engage with C-level executives to collaboratively define long-term business transformation visions; lead extensive teams of Celonis experts to ensure customer success and satisfaction; drive measurable business impact across processes and industries; organize and lead customer advisory boards to address industry challenges; act as the voice of the customer to align product development with industry needs; drive value realization and adoption within accounts to meet usage targets.
Seniority
Senior, hands-on IC with leadership responsibilities