Global Security Operations Center Operator
Core
Monitor internal and external physical events to ensure employee safety and protect business assets across a global footprint.
Role type
Global Security Operations Center (GSOC) Operator
Builds
Situational awareness and incident response capabilities for Twilio's global operations
Domain
Corporate Security / Physical Safety
Deliverable
physical/clinical work
Required skills
Physical security technology (ACS, IDS, VSS, VMS), Open-source intelligence (OSINT) research, Mass notification tools, Travel safety management, Incident triage, Standard operating procedures adherence
Preferred skills
Critical thinking, Problem-solving, High-stress decision making, Google Suite proficiency
Technologies
Access Control Systems, Intrusion Detection Systems, Video Surveillance Systems, Video Management Systems, Travel safety applications, Mass notification tools
Responsibilities
Monitor physical security asset monitoring and surveillance systems for unauthorized access or suspicious activity; Manage security-related calls for service and provide guidance to employees and guests; Perform first point of incident intake for emergencies including medical, natural disasters, and security incidents; Dispatch and coordinate response with emergency personnel; Review travel requests to elevated risk locations and cross-reference with external incidents; Maintain real-time incident documentation for reporting and analysis.
Seniority
Mid-level, hands-on operational role
