Client Advisor - CRO
Core
Create warm, calm moments and build lasting relationships with clients in a luxury jewelry boutique by sharing craftsmanship stories and managing service needs.
Role type
Senior IC luxury retail client advisor
Builds
Personalized client experiences and service delivery for high-net-worth individuals
Domain
Luxury jewelry retail
Deliverable
client delivery
Required skills
Luxury jewelry knowledge, high-touch client service, CRM management, product presentation, appointment hosting, repair/service coordination
Preferred skills
Experience in premium retail or hospitality, curiosity about craftsmanship
Responsibilities
Host well-prepared appointments from welcome to farewell, share product stories with authenticity, maintain accurate CRM records, arrange service needs like repairs and collections, ensure immaculate boutique presentation
Seniority
Mid-level, hands-on IC