Senior Product Manager - Patient CRM
Core
Architect the patient-centric vision for the Vault CRM ecosystem, bridging traditional CRM functionality with specialized patient engagement, adherence, and enrollment workflows for Patient Support Programs (PSPs).
Role type
Senior Product Manager (HealthTech/Patient CRM)
Builds
Enterprise SaaS platform features for patient recruitment, enrollment, long-term engagement, and AI-driven case management.
Domain
Life Sciences / HealthTech / Patient Services
Deliverable
production ML models | product features
Required skills
Patient Services domain expertise, HIPAA/GDPR compliance knowledge, Enterprise SaaS product management, Strategic roadmap ownership, Requirement synthesis, Agile technical execution, Cross-functional collaboration
Preferred skills
Conversational AI/LLM experience, Benefit verification/prior authorization knowledge, Configurable enterprise SaaS experience, Veeva Vault Platform exposure, Software development background
Technologies
AI agents, Mobile capabilities, Data architecture, Vault CRM ecosystem
Responsibilities
Own strategy and delivery of patient recruitment and engagement features; Partner with AI PM team to build empathetic case management agents; Translate complex patient journeys into technical specifications; Represent product team at industry events for market intelligence; Guide features from concept to global release.
Seniority
Senior, hands-on IC