Staff Software Development Engineer - Tools Team
Core
Lead the evolution of custom in-house web applications and AI-native engineering for ID.me's Call Centers and Supervised Identity Verification flows.
Role type
Staff Software Development Engineer (Tools & AI Orchestration)
Builds
Production-grade AI agents, shared UI components, and API patterns for identity verification workflows.
Domain
Digital Identity / Authentication / AI Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack engineering, LLM integration (Claude/OpenAI), agentic workflows, Ruby on Rails, GoLang, React/TypeScript
Preferred skills
Component-driven design, cross-functional leadership, Human-in-the-loop AI systems, Identity verification frameworks (NIST/IAM), Design systems
Technologies
Google Vertex AI, Claude, Model Context Protocol (MCP), Ruby on Rails, GoLang, React, TypeScript, PostgreSQL
Responsibilities
Lead technical vision for integrating LLMs into internal tools; Design and deploy autonomous agents for call center workflows; Lead technical vision for member support-facing verification UI flows; Develop shared UI components and API patterns; Ensure AI-driven automations comply with IAM and security standards; Mentor engineers on prompt engineering and modern full-stack best practices; Lead experimentation efforts including A/B testing AI agent performance.
Seniority
Staff, hands-on IC with mentorship
