Senior Business Operations Analyst
Core
Develop data-driven insights, reporting, and operational strategies to improve efficiency and performance across the Collections lifecycle while enhancing the member experience.
Role type
Senior Business Operations Analyst (Collections & Analytics)
Builds
Data-driven insights, Tableau dashboards, operational strategies, and KPIs for Credit Card, Personal Loan, and Student Lending businesses
Domain
Financial Services / Collections Operations
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Tableau, Python, statistical analysis, root cause analysis, KPI development, data validation
Preferred skills
Snowflake, FDCPA/TCPA/FCRA/CFPB Reg F regulations, AI chat agent training, testing frameworks
Technologies
SQL, Tableau, Python, Snowflake, Google Slides
Responsibilities
Analyze large datasets using SQL to support operational decision-making; Design and maintain complex Tableau dashboards; Lead analytical projects from requirements to validation; Partner with stakeholders to optimize operational strategies; Analyze outbound Dialer and inbound IVR performance; Develop recurring strategic and tactical reporting for leadership.
Seniority
Senior, hands-on IC
