Telecoms QA Director
Core
Lead QA strategy and delivery for BSS platforms (billing, CRM, order management) to ensure quality for telecom service providers and enterprises.
Role type
Director of Quality Assurance
Builds
Customer-facing telecom solutions including billing, CRM, order management, and digital channels
Domain
Telecom / Business Support Systems (BSS)
Required skills
QA strategy and roadmap definition, end-to-end delivery accountability, team leadership and scaling, quality metrics and KPIs, telecom workflow integration, customer engagement and UAT, sales and pre-sales partnership, global team management, cloud-native and microservices knowledge, telecom standards (TM Forum eTOM/SID)
Preferred skills
AI-driven testing, advanced test analytics
Responsibilities
Define and execute QA vision and roadmap, own delivery accountability for QA across BSS programs, lead and mentor QA organization, establish quality metrics and reporting, ensure quality across telecom workflows, act as QA representative in customer engagements, partner with customers on acceptance criteria, support customer onboarding and go-live, partner with Sales/Pre-Sales on proposals and RFPs
Seniority
Director, strategic leadership and organization building
