Senior Manager - Product Management (AI Workflows)
Core
Own and drive product strategy for HyperConnect, an AI-powered customer engagement platform leveraging LLMs to analyze interactions and recover revenue for wellness businesses.
Role type
Senior Manager, Product Management (AI Workflows)
Builds
AI-powered customer engagement features for salons, spas, and fitness studios
Domain
Beauty and wellness industry / Generative AI / Conversational AI
Deliverable
product features
Required skills
Product strategy, LLM product management, prompt engineering, model fine-tuning, cross-functional collaboration, data-driven decision making, requirement gathering, stakeholder management
Preferred skills
Omni-channel engagement platforms, B2B SaaS in beauty/wellness, NLP/NLU analytics, MBA, wellness industry operations knowledge
Technologies
Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), conversational AI, multi-channel engagement platforms
Responsibilities
Define and execute product vision and roadmap for HyperConnect; Partner with AI/ML engineering to translate LLM capabilities into features; Gather requirements and build agile backlogs for AI features; Work with data science to define conversational AI behaviors and prompt strategies; Drive cross-functional collaboration to deliver AI products; Define success metrics and KPIs for product performance; Stay current with LLM and generative AI advancements.
Seniority
Senior Manager, hands-on IC with strategic ownership