Staff Software Engineer (L4)

## Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! ## See yourself at Twilio Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team. ## About the job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We’re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products. We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences. This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal. Joining this team means building production grade, full-stack AI applications. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications. As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems. ## Responsibilities In this role, you’ll: - Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance. - Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience. - Serve as developer leader in distributed systems, data technologies, with strong software engineering skills. - Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. - Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops. - Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions. - Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency. - Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards. ## Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! ## Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role. - Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React. - Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of distributed systems, cloud computing, and AI integration. ## Nice to Have - Experience with AI/ML frameworks and integration into production systems. - Strong background in building scalable, secure, and high-performance web applications. - Experience with DevOps practices and CI/CD pipelines. - Familiarity with enterprise software development and large-scale systems. - Strong communication and leadership skills, with a proven ability to mentor and lead high-performing teams. ## Benefits We offer a dynamic and inclusive work environment, with opportunities for professional growth and impact. Our remote-first approach allows you to work from anywhere, and we value your contributions to our global mission.