Director, AI Operations Strategy
Core
Define and execute AI strategy for Global Business Services to improve customer experience, operational effectiveness, and productivity through intelligent automation and LLM applications.
Role type
Director, AI Operations Strategy
Builds
Scalable AI use cases, conversational AI workflows, and intelligent automation solutions for operational teams.
Domain
Fintech / Crypto / AI Operations
Deliverable
product features
Required skills
Strategic planning, AI adoption leadership, LLM fluency, conversational AI design, prompt engineering, RAG architecture, AI evaluation, API integration, cross-functional stakeholder management, operational transformation
Preferred skills
Crypto/fintech domain expertise, Mandarin fluency, enterprise-scale AI product delivery
Technologies
LLMs, conversational AI, RAG, APIs, prompt engineering frameworks
Responsibilities
Define AI strategy roadmap for GBS, establish AI governance and operating models, translate operational priorities into AI capabilities, drive automation coverage and cost-to-serve improvements, act as strategic bridge between operations and engineering, establish closed-loop AI performance frameworks
Seniority
Director, strategic leadership & execution