Senior Product Manager, Profiles Platform
Core
Own the strategy and roadmap for Klaviyo's core customer data system, ensuring profile data is accurate, scalable, and usable across the platform.
Role type
Senior Product Manager (Platform/Data Infrastructure)
Builds
Klaviyo's Profiles Platform, the source of truth for customer data powering segmentation, flows, reporting, and analytics.
Domain
Ecommerce marketing technology / Customer Data Platforms (CDP)
Deliverable
product features
Required skills
Platform product management, data modeling, distributed systems, cross-team alignment, system tradeoffs, metrics definition
Preferred skills
CDPs, identity systems, data residency/compliance, AI/analytics platforms
Technologies
KVS, streaming ingestion, sharding, probabilistic matching
Responsibilities
Define profile data architecture and services at massive scale; Partner with engineering on data ingestion and performance; Drive data quality and modeling improvements; Enable enterprise/global expansion with compliance support; Track data quality and system efficiency metrics.
Seniority
Senior, hands-on IC