账号治理体验运营 - 抖音社区治理
Core
负责抖音账号治理全链路的用户体验优化，统筹处罚告知、申诉及复核等核心场景，利用AI/大模型提升问题解决效率。
Role type
senior IC account governance experience operations specialist
Builds
账号治理体验优化项目，AI/大模型在治理场景的应用方案
Domain
social media platform governance + AI/LLM application
Deliverable
product features
Required skills
account governance lifecycle management, VOC root cause analysis, AI/LLM application design, prompt engineering, cross-functional project management, data-driven problem solving
Preferred skills
experience in community governance, content safety, risk control, anti-fraud, experience building Agents or intelligent customer service systems
Technologies
AI, large models, Agents, Prompt engineering
Responsibilities
manage user experience metrics for account governance (appeal resolution rate, satisfaction, false positive rate), analyze VOC to drive strategy and process optimization, lead AI/LLM implementation for appeal case analysis, collaborate with algorithm and product teams to implement experience improvements