TikTok Shop - Fulfillment Quality Control Specialist
Core
Investigate customer-facing fulfillment defects, identify root causes, and drive corrective actions to improve order quality and inventory accuracy across the fulfillment center network.
Role type
Fulfillment Quality Control Specialist
Builds
Fulfillment quality metrics, root cause analysis reports, corrective and preventive action plans, and standardized quality SOPs
Domain
E-commerce logistics and fulfillment operations
Required skills
Root cause analysis, fulfillment quality metrics analysis, warehouse operational auditing, process standardization, LSP collaboration, inventory variance investigation, corrective action planning
Preferred skills
E-commerce fulfillment quality management, 3PL operations, WMS familiarity, CCTV-based investigations, Lean/Six Sigma methodologies
Technologies
WMS, CCTV
Responsibilities
Monitor and analyze fulfillment quality metrics to identify recurring issues; Conduct root cause analysis of missing, wrong, and damaged items using operational data and evidence; Partner with LSPs and FC Operations to implement corrective and preventive action plans; Conduct regular FC quality audits covering picking, packing, and SOP compliance; Identify opportunities to improve packaging and inventory control procedures; Establish standardized quality review mechanisms and track corrective action effectiveness.
