AI产品经理（智能客服/Agent方向）-体验与服务
Core
Design and iterate AI products for life service customer service scenarios, focusing on intelligent Q&A, task-oriented Agents, and automated workflows to improve user experience and business outcomes.
Role type
AI Product Manager (Intelligent Customer Service / Agent)
Builds
Intelligent Q&A systems, task-oriented Agents, and automated ticket handling workflows for customer service operations.
Domain
Customer Service / AI / Large Language Models
Deliverable
product features
Required skills
AI product planning, Agent architecture design, LLM capability assessment, Prompt engineering, RAG strategy, Tool Calling design, Product evaluation metrics, Cross-functional coordination
Preferred skills
Experience building LLM/Agent products from 0 to 1, Understanding of Harness or OneAgent frameworks, Data analysis and experimentation
Technologies
LLM, RAG, Tool Calling, Harness, OneAgent, Agent frameworks
