Professional Services Manager
Core
Lead end-to-end deployments of Dedrone's smart airspace security C2 solution for commercial, government, and military customers across Latin America, Caribbean, and Central/South America.
Role type
Senior Professional Services Manager (Field Deployment & Training)
Builds
Dedrone command and control software and hardware integration for drone threat detection and mitigation
Domain
Defense, Public Safety, UAS/Drone Security, AI/ML
Deliverable
production ML models | product features | client delivery
Required skills
Hardware/software deployment, role-based training delivery, IP networking, stakeholder management, site assessment, SOP creation, third-party vendor coordination
Preferred skills
FAA Part 107 certification, public safety agency experience, Linux CLI, SNMP, DHCP, PoE
Technologies
Dedrone C2, Axon Evidence, body-worn cameras, in-car video systems, Linux CLI, SNMP, DHCP, PoE
Responsibilities
Lead end-to-end deployments including pre-deployment planning, hardware logistics, and go-live enablement; Deliver role-based training to customer drone teams and public safety operators; Guide customers in creating operational policies integrating Dedrone systems with broader agency technology stacks; Coordinate and manage third-party training and integration vendors; Conduct site assessments to inform hardware placement and operational design; Provide post-deployment monitoring and escalation; Capture and relay customer feature requests and bug reports to Product and Engineering teams; Support RFP/RFI responses and draft or validate Statements of Work (SOW)
Seniority
Mid-Senior, hands-on IC with travel
