Staff Machine Learning Engineer, Community Support Engineering
Core
Building and leveraging cutting-edge Generative AI and LLM technologies to transform Airbnb's customer service into personalized, proactive, and scalable experiences for guests and hosts.
Role type
Staff Machine Learning Engineer (Community Support Engineering)
Builds
Intelligent, scalable customer service products using LLM fine-tuning, RAG/Search, and agentic AI systems.
Domain
Travel marketplace / Generative AI / Customer Support
Deliverable
production ML models
Required skills
LLM fine-tuning and optimization, RAG/Search implementation, LLM evaluation and testing automation, feedback-based learning, guardrail design, large-scale software system ownership, cross-functional collaboration
Preferred skills
Experience with LLM-driven chatbots, Agentic AI products
Technologies
LLMs, RAG, Search, Generative AI
Responsibilities
Envision and champion novel ML systems and product integrations to solve real-world customer service problems; Design and build efficient AI solutions for CS products with product and design teams; Learn and share latest AI/ML technologies across regions (China and US)
Seniority
Staff, hands-on IC with strategic influence
