Product and Process Solutions Specialist - Live & Monetization, Trust & Safety
Core
Drive quality excellence across content moderation and policy enforcement workflows by monitoring operational performance, investigating root causes, and implementing improvement initiatives.
Role type
Senior operational specialist (Trust & Safety)
Builds
Content moderation operations and policy enforcement workflows
Domain
Social media / Trust & Safety
Deliverable
dashboards & analysis
Required skills
Content moderation, policy enforcement, quality management, operational process optimization, data analysis, root cause investigation, project management, cross-functional collaboration
Preferred skills
LATAM/BR cultural familiarity, granular data analysis, AI tools application
Technologies
AI applications and tools
Responsibilities
Monitor quality performance and identify trends, conduct data analysis to uncover performance gaps, partner with front-line teams to improve execution, manage operational improvement initiatives, align stakeholders on quality priorities.
Seniority
Senior, hands-on IC
