TikTok Shop - Customer Experience Business Analytics Analyst
Core
Build and optimize data dashboards, develop automated data processing tools, and conduct special analyses to improve buyer experience and customer service operations.
Role type
Business Analytics Analyst (Customer Experience)
Builds
Data dashboards, automated analysis tools, and actionable insights for customer service operations
Domain
E-Commerce, Customer Experience, Data Infrastructure
Deliverable
dashboards & analysis
Required skills
SQL, Excel (PivotTables, functions), data visualization, data processing, logical reasoning, business acumen
Preferred skills
AI tool usage, quantitative background (CS, Statistics, Mathematics, Accounting, Business Analytics)
Technologies
SQL, Excel
Responsibilities
Understand business needs and improve data infrastructure for customer service operations; Build and optimize data dashboards from a user-centric perspective; Explore AI capabilities to address business and operational pain points; Conduct special analyses covering buyer experience, service strategies, and workforce efficiency improvement.
