AI Quality Specialist, Customer Support - Trust & Safety
Core
Evaluate AI capabilities and accuracy through advanced AI model labeling to ensure user/creator safety and SOP implementation.
Role type
AI Quality Analyst (Trust & Safety)
Builds
AI safety models and content moderation workflows for TikTok
Domain
Social Media / Trust & Safety
Deliverable
production ML models
Required skills
AI model labeling, risk identification, data analysis, stakeholder collaboration, process improvement, quality metrics monitoring, training delivery
Preferred skills
Advanced degree, 3+ years QA experience, high-risk content review, automation knowledge, resilience
Technologies
Analytical tools, online research platforms
Responsibilities
Conduct pre-launch AI model sample labeling and post-launch quality assurance; align on labeling benchmarks with product teams; identify risks and present data-driven recommendations; monitor and analyze quality assurance metrics; guide new team members to achieve ramp-up targets
Seniority
Mid-level, hands-on IC