Supporter Relations Officer
On-site
Core
Part-time Supporter Relations Officer providing donor care, processing donations, and managing supporter data for Redkite.
Role type
part-time customer service and data administration officer
Builds
donor communication channels and accurate supporter records
Domain
non-profit / fundraising
Deliverable
client delivery
Required skills
customer service, data entry, CRM systems, Microsoft Office, verbal and written communication, organizational skills
Responsibilities
Deliver exceptional donor communication across phone, email, SMS, and mail; Process donations accurately; Respond to donor enquiries with empathy; Use CRM system to manage supporter information; Collaborate with fundraising team on processes; Identify opportunities to improve supporter services