AI全栈开发工程师（客服平台） - 抖音平台产品
Core
Design, develop, and maintain the core modules of a customer service platform for the Douyin ecosystem, integrating AI capabilities to enhance efficiency and user experience.
Role type
Full-stack AI engineer (customer service platform)
Builds
A scalable, platform-based customer service system supporting ticket workflows, real-time sessions, task allocation, and multi-channel integration for Douyin's business lines.
Domain
Internet / Customer Service / AI
Deliverable
production ML models | product features
Required skills
Full-stack development (frontend/backend), AI application integration, system architecture design, real-time communication (WebSocket), database management, performance optimization, cross-team collaboration.
Preferred skills
Experience with ticketing systems/CRM, platform capability abstraction, AI-driven automation (knowledge QA, quality inspection), complex B-end system development.
Technologies
React, Vue, Node.js, Java, Go, Python, MySQL, PostgreSQL, Redis, Message Queues, WebSocket.
Responsibilities
Analyze requirements and design technical solutions for core platform modules; develop front-end and back-end components for client/workstation interactions and business logic; build complex business scenarios like ticket routing and real-time chat; collaborate with product, design, and algorithm teams; optimize system performance, observability, and disaster recovery; explore and implement AI features for intelligent assistance and process automation.
Seniority
Mid-Senior, hands-on IC