售后服务方案运营专家（AI智能化方向） - 抖音电商
Core
Design and optimize AI-driven after-sales service solutions for Douyin E-commerce to improve user issue resolution rates and platform experience.
Role type
Senior AI Strategy & Operations Specialist (E-commerce After-sales)
Builds
Intelligent after-service strategies and AI skills for Douyin E-commerce
Domain
E-commerce / Generative AI / Customer Experience
Deliverable
production ML models
Required skills
E-commerce user experience strategy, AI strategy design, data analysis, process design, project management, generative AI application, cross-functional collaboration
Preferred skills
Large model training experience, successful experience converting manual experience to intelligent strategies
Technologies
Generative AI, Large Models
Responsibilities
Analyze e-commerce after-sales user issues to output service solutions; Build intelligent service capabilities by converting manual experience into AI strategies and skills; Design solutions for core user pain points and drive cross-department execution.
Seniority
Senior, hands-on IC
