Customer Service Workbench Product Operations Project Intern (TikTok Shop) - 2026 Start
Core
Manage end-to-end operations for the international e-commerce customer service workbench, including project delivery, issue resolution, training system development, and full lifecycle requirement management.
Role type
Product Operations Project Intern
Builds
Customer service workbench (MWF) and intelligent dialogue bot (Chatbot) features
Domain
E-commerce / Customer Service / Product Operations
Deliverable
product features
Required skills
Project management, requirement analysis, issue tracking, stakeholder communication, training content development, process optimization
Preferred skills
SQL, data analysis, office tools (Excel, Lark Docs, PowerPoint), prior internship in product/operations, e-commerce domain knowledge
Technologies
MWF, Chatbot
Responsibilities
Manage end-to-end rollout of quarterly requirements; maintain daily issue feedback and resolution mechanisms; develop and update product training materials; partner with training teams for user enablement; support collection and review of requirements for business lines; optimize upstream/downstream collaboration mechanisms; drive implementation of intelligent customer service factor requirements
Seniority
Intern