Global Quality Program Manager, Law Enforcement Operations - Trust and Safety
Core
Design, build, and scale a next-generation Quality Assurance (QA) and Compliance program for high-risk law enforcement, child safety, and intellectual property operations.
Role type
Senior IC Quality Program Manager (Trust & Safety)
Builds
Automated auditing systems, anomaly detection methods, and data-driven reporting pipelines
Domain
Trust & Safety, Law Enforcement Operations, Child Safety, Intellectual Property
Deliverable
production ML models
Required skills
SQL, Python, AI/ML-driven tools, NLP, automated anomaly detection, root cause analysis, regulatory compliance mapping
Preferred skills
NCMEC reporting guidelines, global legal request processes, emergency disclosure standards, global data privacy regulations (GDPR, CCPA)
Technologies
SQL, Python, AI/ML frameworks, NLP libraries
Responsibilities
Architect scalable global quality frameworks for high-risk operations; Partner with Product, Engineering, and Data Science to deploy AI-driven quality monitoring tools; Detect and address quality warning signals across end workflows; Proactively identify systemic vulnerabilities to prevent high-risk failures; Lead investigations into quality failures and implement corrective action plans; Build automated dashboards for real-time compliance visibility; Translate QA findings into actionable feedback for SOP updates; Ensure alignment with global data privacy laws and legal frameworks.
Seniority
Senior, hands-on IC