Platform User Operations Specialist Intern（TikTok-Platform Responsibility-User Feedback Operations）- 2027 Summer
Core
Provide instant troubleshooting and consulting services to internal platform users by resolving technical issues and analyzing feedback.
Role type
Intern, Platform User Operations Specialist
Builds
Internal platform stability and user experience for engineering teams
Domain
Internet technology / Platform operations
Deliverable
dashboards & analysis
Required skills
Problem-solving, Critical thinking, Analytical ability, SQL, HTML, JavaScript, HTTP protocols
Preferred skills
Coding in programming languages, Complex SQL queries, AI Operations experience
Responsibilities
Respond to user queries via internal platform and IM chat, Troubleshoot technical issues using internal databases and workarounds, Follow up to ensure issue resolution, Analyze tickets for process improvements, Assist with training and user feedback projects
Sourced via tiktok · Listed on CareerPlan, which tracks 877,000+ jobs from 20+ sources.