Quality & Product Insights Specialist - Advertisement Team
Core
Design and scale support processes to improve product quality and customer experience for TikTok's advertising solutions by transforming operational data into actionable insights.
Role type
Product Operations Specialist (Advertising)
Builds
Standardized troubleshooting frameworks, operational workflows, and automation initiatives for ad products
Domain
Digital Advertising / SaaS
Deliverable
product features
Required skills
Root cause analysis, data analysis, cross-functional project management, ticketing platform management, process optimization, stakeholder coordination
Preferred skills
AI tool implementation, digital advertising domain knowledge, troubleshooting methodology design, project management tools proficiency
Technologies
Zendesk, Jira, Asana, Trello
Responsibilities
Define and improve standardized troubleshooting frameworks; establish ticket prioritization and routing standards; analyze operational data to identify systemic root causes; develop diagnostic decision trees for automation; monitor product performance and operational trends; align priorities across Product, Engineering, and Support teams
Seniority
Mid-level, hands-on IC
