Data & Software Support Analyst
Core
Provide technical support for software applications, manage data stewardship, and optimize business workflows through data and software tools.
Role type
Associate-level Data & Software Support Analyst
Builds
Process documentation, reports, dashboards, and optimized workflows
Domain
Internal Firm Services / Data & Software Support
Deliverable
dashboards & analysis
Required skills
SQL, data governance, data visualization, data wrangling, software troubleshooting, process documentation
Preferred skills
Power BI, Alteryx, business analysis
Responsibilities
Provide frontline support and troubleshooting for software applications; Act as a Data Steward to ensure data quality and compliance; Analyze and resolve data discrepancies; Monitor data quality and enforce governance standards; Develop and maintain process documentation; Provide training and support to end-users; Participate in testing new software releases; Assist in creating reports and dashboards.