Quality & Training Specialist - AIS - Japanese
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, safety standards, and training programs for moderation teams
Domain
Trust & Safety / Content Moderation
Required skills
Root Cause Analysis (RCA), data analysis, policy interpretation, audit execution, stakeholder management, training delivery, AI tool utilization, Japanese fluency, English fluency
Preferred skills
Experience in high-volume operational environments, attention to detail
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct analytical audits of human moderation; Perform deep-dives into quality issues via RCA; Interpret safety guidelines and validate benchmark data; Lead calibration sessions for consistency; Manage edge cases and policy cascading; Utilize AI to reduce manual tasks; Lead training rollouts for policy changes
Seniority
Individual Contributor, operational level
