Operation Guidelines & Standard Manager (Mandarin Speaking) - Singapore - VSO
Core
Bridge policy and frontline operations by translating complex safety policies into scalable, globally consistent workflows and decision-making frameworks.
Role type
Senior manager of operational guidelines and standards
Builds
Actionable operational workflows, SOPs, and decision-making frameworks for global markets
Domain
Trust & Safety / Platform Governance / Operational Strategy
Required skills
Policy operationalization, process optimization, cross-functional stakeholder management, structured analytical thinking, Chinese (fluent), English (fluent)
Preferred skills
Managing specialist teams, Trust & Safety background, policy framework design, large-scale system optimization
Technologies
AI tools for policy translation and documentation optimization
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