用户体验AI产品经理-抖音电商
Core
Design and implement scalable AI customer service capabilities for pre-sales scenarios including consumer inquiries, product guidance, activity Q&A, and size recommendations.
Role type
AI Product Manager (Pre-sales Customer Service)
Builds
AI-powered customer service products and intelligent guidance features for e-commerce merchants
Domain
E-commerce / AI / Customer Service
Deliverable
production ML models
Required skills
AI product strategy, large model application, intent recognition, conversational agent design, user conversion optimization, cross-functional collaboration
Preferred skills
E-commerce domain expertise, model training knowledge, multi-modal AI understanding, agent technology
Technologies
Large Language Models (LLMs), Multi-modal AI, Agents, Intent Recognition, Knowledge Bases
Responsibilities
Define product requirements and design AI modules for customer service; Collaborate with algorithm and engineering teams to validate models and iterate strategies; Analyze user decision paths to improve conversion rates; Evaluate technology boundaries and translate them into business growth solutions.
Seniority
Mid-level, hands-on IC