Quality & Training Specialist Lead - Account, Interaction & Search Safety - Dublin
Core
Lead quality assurance, training, and risk management for account, interaction, and search safety across global markets.
Role type
Senior IC Quality & Training Specialist Lead
Builds
Scalable quality frameworks, training programs, and risk mitigation strategies for content safety
Domain
Internet safety, content moderation, and operational quality
Deliverable
production ML models
Required skills
Team leadership and coaching, Advanced analytics and Root Cause Analysis (RCA), Quality governance and policy expertise, Program innovation and AI leverage, Cross-functional stakeholder management, Predictive risk assessment, Training strategy and change management
Preferred skills
AIS policy knowledge
Technologies
AI/automation tools for dynamic sampling
Responsibilities
Drive quality performance and identify systemic risks across markets; Lead cross-functional Root Cause Analysis for major quality defects; Mentor and develop a team of Quality & Training Specialists; Re-engineer quality workflows and leverage AI for process optimization; Partner with Policy and Operations to resolve complex edge cases; Produce quarterly threat outlooks for seasonal operational risks; Establish training governance and monitor post-training quality performance
