Quality & Training Specialist - Albanian Speaking - Video Safety Operations
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Senior IC Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, safety enforcement accuracy, and calibrated moderation processes
Domain
Trust & Safety / Content Moderation
Required skills
Root Cause Analysis (RCA), data analysis, policy interpretation, audit execution, stakeholder management, training delivery, AI tool utilization, data visualization
Preferred skills
Experience with high-volume operational environments, expertise in content safety SOPs, ability to manage edge cases
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards; Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA) to drive process optimization; Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases; Lead calibration sessions to ensure consistency across moderation teams; Manage and resolve unprecedented "edge cases" and drive policy cascading; Lead or support training rollouts for new policy changes and operational guideline updates.
Seniority
Senior, hands-on IC
