Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Portuguese Speaker (Fixed-term Contract)
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure consistent enforcement of Trust & Safety standards.
Role type
Quality Assurance Specialist (Trust & Safety)
Builds
Operational guidelines, calibration standards, and training materials for content moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis, policy interpretation, stakeholder management, data visualization, training delivery
Preferred skills
Account Interaction & Search Safety policy knowledge
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct regular analytical audits of human moderation; Perform deep-dives into recurring quality issues through Root Cause Analysis; Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases; Lead calibration sessions to ensure consistency across moderation teams; Manage and resolve unprecedented edge cases; Lead or support training rollouts for new policy changes
