商家服务治理策略产品经理-抖音电商
Core
Design product strategies for merchant service governance on Douyin E-commerce, focusing on customer service and after-sales support.
Role type
Strategy-level product manager (merchant governance)
Builds
Merchant service governance strategies and incentive mechanisms
Domain
E-commerce platform operations
Deliverable
product features
Required skills
data analysis, strategic planning, cross-functional collaboration, product strategy definition, result-oriented execution
Preferred skills
user research, ecosystem strategy alignment
Responsibilities
Collaborate with operations and data science teams to identify key governance issues; Design pre/during/post-event strategies for merchant service incentives and problem resolution; Drive strategy implementation, effect validation, and continuous iteration.
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