Product Manager, Courier Delivery Experience
Core
Shaping world-class courier and consumer delivery experiences to ensure reliability, safety, and satisfaction for both couriers and customers across a multi-sided marketplace.
Role type
Senior Product Manager (Delivery Operations)
Builds
Courier app surfaces, delivery process features, and merchant/consumer interaction flows
Domain
Food & Grocery Delivery / Logistics / Multi-sided Marketplace
Deliverable
product features
Required skills
Product management, user-centric design, cross-functional leadership, operational excellence, OKR definition, stakeholder management, strategic vision
Preferred skills
Experience in fast-paced high-demand industries, ability to balance courier and consumer needs
Technologies
Courier app, delivery process systems
Responsibilities
Define vision and roadmap for courier and delivery experiences, design features to boost courier satisfaction and efficiency, refine delivery processes from onboarding to drop-off, collaborate with engineering, design, data, and operations teams, influence business strategy and cross-team initiatives
Seniority
Senior, hands-on IC