体验解决方案专家（即时配送）-抖音生活服务
Core
Design and implement strategies for merchant compliance and user after-sales experience solutions for instant delivery (food delivery) on the Douyin platform.
Role type
Senior Product/Strategy Specialist (Instant Delivery Experience)
Builds
Merchant compliance rules, user after-sales resolution workflows, and delivery experience optimization systems.
Domain
Food delivery / Instant retail / E-commerce
Deliverable
product features
Required skills
SQL, data analysis, strategic planning, cross-functional collaboration, process optimization, merchant governance, user experience design
Preferred skills
project management, market analysis, stakeholder coordination
Responsibilities
Define merchant product access and audit rules to prevent violations; design solutions for order fulfillment and refund issues; analyze buyer experience data to identify pain points; collaborate with teams to iterate after-sales processes.