Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety
Core
Manage end-to-end operations for Live Content Moderation across vendor partners in the APAC region, ensuring SLA compliance and driving quality improvements through data analysis and Gen AI integration.
Role type
Senior IC Partner Operations Manager (Trust & Safety)
Builds
Live moderation services for TikTok's partner footprint
Domain
Trust & Safety, Content Moderation, BPO Operations
Deliverable
production ML models
Required skills
Vendor operations management, SLA compliance, data-driven performance analysis, policy rollout management, stakeholder management, Gen AI integration, crisis management, cross-regional coordination
Preferred skills
Gen AI/LLM tool integration, AI evaluation metrics, red-teaming methodologies, dashboard design (Tableau/Looker/SQL), BPO workforce management tools
Technologies
Tableau, Looker, SQL, BPO workforce management tools, real-time queue monitoring platforms
Responsibilities
Own end-to-end operational delivery of Live Content Moderation across assigned vendor partners; Design and implement vendor operating cadences including partner huddles and weekly business reviews; Drive RCA deep dives on underperformance with vendor QA leads; Project-manage the end-to-end rollout of policy changes and upskilling programs; Champion the adoption and optimization of Gen AI tools within vendor operations
Seniority
Senior, hands-on IC
