抖音商城APP用户服务体验产品-抖音电商
Core
Design and optimize the post-transaction user experience for Douyin's independent e-commerce app, covering order tracking, logistics fulfillment, and refund/after-sales scenarios.
Role type
Senior E-commerce Product Manager (User Experience)
Builds
Order tracking, logistics fulfillment, and refund/after-sales product flows and service mechanisms for Douyin's independent e-commerce app.
Domain
E-commerce / Consumer Technology
Deliverable
product features
Required skills
User empathy, data analysis, cross-functional coordination, product roadmap planning, process optimization
Preferred skills
Experience in logistics fulfillment, order management, or after-sales service products
Technologies
None stated
Responsibilities
Collect user feedback and identify pain points across post-transaction scenarios; Diagnose experience issues using data and research to propose optimization strategies; Build monitoring systems for service experience metrics; Collaborate with R&D and operations to implement product iterations and reduce complaint rates.