自营业务服务运营专家-抖音电商
Core
Design and optimize service processes, routing strategies, and resource allocation for Douyin E-commerce to reduce resolution time and improve user experience.
Role type
Senior Service Operations Specialist (E-commerce)
Builds
Optimized service workflows, routing strategies, and delivery capabilities for Douyin E-commerce business lines.
Domain
E-commerce / Customer Service Operations
Deliverable
product features
Required skills
Service process design, VOC analysis, Business negotiation, Data analysis, Strategy formulation, Cross-functional collaboration, Project management, Execution.
Preferred skills
Product operations experience, Agent training/experience, Smart operations development.
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