Customer Resolution Specialist
Core
Manage escalated customer complaints for a premium automotive brand through investigation, problem-solving, and negotiation to ensure timely resolutions and maintain high customer experience standards.
Role type
Customer Resolution Specialist (Head Office)
Builds
Resolved customer issues and process improvements for a premium automotive manufacturer
Domain
Automotive (Sales/Aftersales)
Deliverable
client delivery
Required skills
complaint management, negotiation, conflict resolution, root cause analysis, process improvement, stakeholder coordination, data recording, regulatory compliance, technical automotive knowledge
Preferred skills
call centre operations experience, automotive sales/aftersales background, Windows environment proficiency
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