AI智能服务体验产品（商家与创作者方向）-TikTok Shop
Core
Design and iterate AI-powered service experience products for merchants and creators, focusing on Chat Bot and LLM-assisted features to enhance customer service efficiency.
Role type
Product Manager (AI/LLM)
Builds
Chat Bot, LLM artificial assistance features, AI-enabled customer service tools
Domain
E-commerce / AI / Customer Service
Deliverable
product features
Required skills
Product planning, PRD creation, LLM application design, Data-driven decision making, Cross-functional collaboration, Requirement prioritization
Preferred skills
Experience with AI platforms, Complex B2B platforms, Customer service platforms
Technologies
LLM, Chat Bot
Responsibilities
Define product roadmap and decompose requirements for AI service features, Design and launch AI tools to reduce manual handling complexity, Collaborate with operations, R&D, and algorithm teams, Build data monitoring systems to analyze service metrics and drive optimization