Service Delivery Manager (Pharma) | Managed Services Operations
Core
Own and coordinate end-to-end delivery of Validation as a Service, Quality Assurance as a Service, and Testing as a Service engagements for pharmaceutical and life sciences clients.
Role type
Senior Service Delivery Manager (Managed Services)
Builds
Validation, Quality Assurance, and Testing services for regulated pharma clients
Domain
Pharmaceutical / Life Sciences / Regulated IT Services
Required skills
Computer System Validation (CSV), risk-based validation, ITIL service management, SLA/KPI management, capacity planning, stakeholder management, service transition, Agile/Scrum
Preferred skills
GxP-regulated systems, validation tools (Veeva Vault, Tricentis), ITSM platforms (ServiceNow), scaling service offerings
Technologies
Veeva Vault Validation, Tricentis, ServiceNow
Responsibilities
Establish service governance and reporting routines, manage operational escalations and incident resolution, coordinate cross-territory delivery with external suppliers, drive standardization and automation of delivery assets, manage resource allocation and team competence
Seniority
Senior, hands-on IC
