Safety Model Operations Quality Assurance - Spanish (6-9 Month Fixed-term Contract)
Core
QA specialist ensuring quality standards for Trust & Safety moderation projects, focusing on performance monitoring, policy dissemination, and error analysis for Spanish markets.
Role type
Senior IC Quality Assurance Specialist (Trust & Safety)
Builds
High-performance moderation workflows and policy implementation for online communities
Domain
Trust & Safety / Content Moderation / Online Community Management
Required skills
QA methodology design, performance auditing, RCA escalation, policy briefing, stakeholder calibration, process improvement, queue moderation, training plan design, Spanish (fluent), English (fluent)
Preferred skills
Short video product user industry experience, content moderation/labeling experience, machine learning familiarity, Microsoft Office Suite
Technologies
TCS, Rock Appeal, Microsoft Office Suite (PPT, Excel, Word)
Responsibilities
Facilitate calibration meetings to maintain quality standards, perform daily audits and error analysis, disseminate policy updates to teams, compile performance data reports, conduct RCA escalations, support onboarding training development, perform queue moderation, design and implement training plans
Seniority
Mid-level, hands-on IC
