服务专家（Pippit/即梦/醒图） - 剪映CapCut
Core
Managing external vendor teams and optimizing service workflows for CapCut's AI-powered video and image products (Pippit, Jimeng, Xingtu, Jianying/CapCut) to resolve complex user issues and ensure high-quality service delivery.
Role type
Senior Service Operations Manager (Vendor Management & Process Optimization)
Builds
Standardized service processes, knowledge bases, and vendor management solutions for AI content creation tools.
Domain
Consumer AI / Video Editing / Customer Service Operations
Required skills
Vendor team management, Quality assurance, Process optimization, Data analysis, Strategic planning, Stakeholder coordination, Risk management, User feedback analysis, Documentation, Project management
Preferred skills
AI product knowledge, Cross-functional leadership, Crisis management
Technologies
N/A
Responsibilities
Manage complex user issue resolution by coordinating with internal teams and external vendors; Conduct product audits and build knowledge bases to optimize service workflows; Provide expert-level product support and user guidance for AI features; Govern high-risk issues related to compliance and brand reputation; Manage community feedback and drive product improvements based on user insights.
Seniority
Senior, hands-on IC