后端/资深后端研发工程师（物流客服体验方向）-TikTok Shop
Core
Design and build AI customer service architecture, intelligent agent systems, and diagnostic robots to optimize logistics support and resolve business pain points using LLMs.
Role type
Senior IC backend engineer (AI customer service & intelligent agents)
Builds
Intelligent customer service systems, multi-turn dialogue agents, diagnostic robots, and automated alerting workflows
Domain
E-commerce logistics + Artificial Intelligence
Deliverable
production ML models
Required skills
Go/Java/C++, algorithm and data structures, Agent system development, OpenAPI/RPC/MCP protocols, Prompt engineering, RAG, Tool Calling, Context Engineering
Preferred skills
Customer service domain experience, data engineering, model evaluation
Technologies
LLMs, OpenAPI, RPC, MCP
Responsibilities
Architect international e-commerce logistics customer service systems; develop AI-driven intelligent agent capabilities including intent recognition and workflow orchestration; build internal diagnostic robots for troubleshooting and intelligent alerting.