Community & Customer Experience Lead (For Pooling)
Core
Build community engagement and customer experience for a mission-driven consumer brand by managing relationships with creators, influencers, and customers, while providing hands-on support and turning feedback into business insights.
Role type
Community & Customer Experience Lead (hands-on IC with growth potential)
Builds
Community engagement systems, customer support workflows, and brand advocacy programs
Domain
Consumer goods / CPG / Ecommerce
Deliverable
product features
Required skills
Community building, influencer/creator relationship management, customer support, social media platform expertise, process improvement, AI tool usage, CRM proficiency, system design
Preferred skills
Experience in food, wellness, nutrition, or mission-driven consumer brands
Responsibilities
Recruit and manage creators and community members, organize user-generated content and brand advocacy, engage with communities on social media, provide hands-on customer support, resolve customer concerns, create FAQs and support workflows, gather and analyze customer feedback, leverage AI and automation for outreach and support, establish scalable systems and processes
Seniority
Individual Contributor (IC) with potential to lead a small team