端外服务策略运营经理 - 剪映CapCut
Core
Build end-of-app service mechanisms, set service standards and delivery metrics, and drive customer service teams to deliver high-quality support for CapCut's global user base.
Role type
Senior Service Operations Manager
Builds
End-of-app service mechanisms, service quality evaluation systems, and social media customer service account matrices.
Domain
Consumer Video Editing / AI Content Creation
Required skills
Service strategy decomposition, SOP system design, Data analysis, Cross-functional communication, Project management, Social media platform operations, User feedback analysis, International business coordination
Preferred skills
Experience with Trustpilot or similar review platforms, Social media account management, App store operations, Video editing product usage experience
Technologies
Trustpilot, Social Media Platforms
Responsibilities
Establish end-of-app service mechanisms and define service standards; Build a service quality evaluation system driven by data; Operate and maintain social media customer service accounts and review platforms; Analyze user feedback to optimize user experience and drive business improvements.
Seniority
Senior, hands-on IC